Meet The Team

Richard Thornton

My core strengths are in:

• Consultancy
• Communication skills
• Training Design and delivery
• Leadership development
• Sales skills development
• Personal brand and interpersonal skills
• Operating in highly regulated environments
• Coaching – junior/middle/executive/ management

I have 25 years experience in the retail, financial and commercial arenas. My skills in learning design and consultancy have enabled me to create and deliver a range of successful learning interventions at leadership, management and graduate levels.

My last 15 years have been dedicated to the learning and development world, which means I have extensive experience of leading group and individual learning. Some of my recent clients include financial regulators, national and commercial banks, consultancy firms, an international semi-conductor manufacturer, a Formula 1 team and a Middle Eastern telecoms corporation.

I am qualified coach, focusing on executive coaching for senior colleagues, and accredited as a “PRISM” Practitioner ( neuroscience tool) and a “Strengthscope” (positive psychology tool) practitioner. These are brilliant tools that help me to interactively explore the natural talents and development needs of individuals, and teams.

Prior to establishing myself in the self employed world I worked for several “blue chip” organisations, working my way up over the years until I was working with senior leadership teams and commissioning training from outside providers.

This gives me insight into the concerns of my clients; commissioning training that makes a difference as well as being cost effective.

I am married with kids (my toughest influencing challenges!), love running, travel and learning new stuff.

Katie Botten

I have 25 years’ experience in managing and developing people in a wide range of organisations, countries and cultures. My corporate career spanned roles in HR, OD and Change Management within Insurance, Retail and Investment Banking where I led and supported teams and individuals through major organisational changes, mergers and acquisitions.

For the last 12 years I have worked in a wide variety of commercial and not for profit organisations on high profile and challenging people related projects.

I have worked across the EMEA region as well as in the UK and US for clients including Bank of England, House of Commons, Swiss Re, Dole Fresh UK, BM, Abellio, European Patent Office, HSBC, Shire, Financial Conduct Authority, GFI, Cancer Research UK, Sony Ericsson, Whitbread, GI Group, InHealth, Macmillan Publishing, GDF Suez and Jaeger.

I am particularly interested in emotional intelligence, positive psychology, impact and influence and interpersonal communication and how these can enhance relationships, performance and wellbeing at work.

I have worked with many teams using psychometric tools to help them achieve high performance through greater appreciation of individuals’ diverse talents and skills and clarification of goals, roles, values and productive habits. My signature strengths are creativity, flexibility, resilience and optimism.

I am a chartered member of the CIPD, have a first class degree in Social Psychology and a Postgraduate Diploma in HR Management. I am a Master Business Practitioner of NLP (Neuro Linguistic Programming), a Certified Success Coach and am qualified to use OPQ, Saville Wave Professional Styles, Strengthscope, Hogan Leadership Potential Inventory, Hogan Development Survey, MBTI, Pearson Marr Archetypal Indicator and Lumina Spark.

Caroline Sullivan, MA, MCIPD

My greatest professional pleasure is witnessing coaching clients and training participants have flashes of insight about their own work: how relating to stickier colleagues or clients can be that much smoother; how their days can be more productive and enjoyable; how they can give the best of themselves to their work.

Providing the structure, focus and encouragement to capture and apply these insights is a privilege. My goal is to help as many people as I can to enjoy their work as they develop their professional skills.

I have learnt lessons from working in environments as diverse as professional services and retailing: managing projects that delivered research systems across a global law firm and advising senior managers on recruitment, restructures and how to best deal with the people management challenges that they face.

As a facilitator, I focus on the provision of training and coaching programmes that enhance professional and interpersonal skills for middle to senior managers. This includes:

• Increasing understanding, flexibility and confidence in how we come across to others and how to get results through others
• Identifying and appreciating strengths in order to enhance performance, job satisfaction and resilience
• Increasing commitment and engagement in collective team working in order to deliver higher value and service to internal and external customers.
• Increasing confidence and capability of technically skilled individuals struggling in people management roles

My signature strengths are: Collaboration, Compassion, Creativity, Critical thinking, Developing Others, Empathy, Enthusiasm.

Summary CV

• 11 years’ experience as a training facilitator and professional coach
• 5 years’ experience as an HR and Learning and Development manager for a leading book retailer
• 8 years’ experience as a senior internal consultant for a ‘Top 5’ global law firm, working across Europe and Asia
• Chartered membership of the CIPD
• M.A., Human Resource Management
• B.A. (Hons) English, first class
• Accredited coach/facilitator of the Strengths Partnership’s Individual and Team psychometrics; Recruitment, Resilience and Success.
• Brain Friendly Learning for effective training and coaching session design
• Archetypal Analysis for individual and team development
• Licensed ‘Firework’ Career Coach
• Continuous professional development: Theoretical Foundations of Coaching; Intuitive Coaching; Certificate of Advanced Coaching Skills
• Myers Briggs Type Indicator psychometric practitioner
• ‘Lumina Spark’ Psychometric Accredited Practitioner

Tracey Skoyles

Tracey is a commercially focused leadership, talent and career professional specialising in behavioural change and elevating the contribution of people to create organisational success. She has a strong background in finance and has held senior positions in global banks.

Tracey’s skill lies in her ability to create bespoke learning strategy and architecture with appropriate supporting content. She has broad experience of designing and integrating a wide portfolio of frameworks and products including blended on-line, multi device and classroom based learning propositions.

Tracey is committed to ensuring that learning solutions maximise the opportunities provided by latest technology trends and design concepts. Recognised for being at the forefront of design and thought leadership, one of Tracey’s recent projects won the 2016 Learning and Performance Institute gold award for People Development Programme of the Year.

Skills and expertise
• Learning strategy, architecture and content design for leadership, talent and career development
• Innovative approach to learning design using the capture and analysis of big data
• Track record of implementing successful communication and engagement strategies
• Skilled at developing bespoke career pathways leading to professional accreditation
• Qualified Executive Coach experienced in working at board level
• Excellent communication skills with editorial experience
• Translating high-level creative ideas into reality through practical application


Collaboration is an essential part of Tracey’s approach and her relationship skills are built upon an understanding of psychology and are based upon trust. She is known by many as a ‘miracle worker’ due to her pragmatic approach to innovation and her ability to deliver quality solutions despite cost constraints. Tracey’s professional mission is to leave a positive and lasting influence.

Professional qualifications
• BSc. (Hons) psychology
• Advanced diploma in executive coaching
• NLP business practitioner

Clients include
HSBC, Santander UK, Allied Irish Bank, Marriott Hotels

Matt Offord

I am a leadership and professional development consultant and researcher with extensive experience in the operational and executive leadership.  I also hold an MBA in Leadership Studies and a PhD in Management.  My key contribution is my strong belief in the power of relationships to transform organisations.

After 29 years’ experience as an officer in the Royal Navy, undertaking roles as diverse as coaching Executive Leaders, advising the Navy Board and running complex nuclear dockyards, I have travelled extensively leading high-performance teams in complex, challenging and sometimes dangerous conditions.  This has led me to understand how leadership emerges from teams and is not always invested in one person.  This understanding of the complexity and power of teams caused me to look into the matter further by researching at the Doctoral level at Durham University and beyond this at Oxford University.

In order to apply my learning in a practical environment and help organisations benefit from the power of team-work, leadership and strategy; I have set up a leadership and professional development consultancy.  My work so far has included conducting research for the Institute of Leadership and Management, work as a Kaplan Licensed Faculty member in Saudi Arabia and advising social enterprise Police Now on leadership development.

I am based in Scotland and I love to walk around the hills and sea lochs in my local area.  I also love to read extensively, play the occasional game of chess and practice the Japanese martial art of Jodo (Japanese Short Staff).



Ian Chambers

An engineer by background I have undertaken a variety of operations, engineering and projects roles during a career spanning over 20 years in the Royal Navy and a further 12 years in Industry.  Having started my career as an apprentice I was privileged to spend most of my Naval time in the Submarine Service, based in and around Faslane in Scotland.  I then had an equally fulfilling second career in industry working for a series of large organisations; BAE Systems, EDF Energy and Babcock Marine, where I progressed to business unit Board level.  In every role, in each organisation I have created and led high performing, well motivated teams and focussed on business improvement and change programmes.

I have always been passionate about team and individual performance improvement, which led to a development path aimed at these aspects. Over the last five years, I have undertaken both Certificate and Diploma programmes with the Institute of Directors and a Professional Certificate in Executive Coaching through Henley Business School.  I thrive on helping individuals and teams fulfil their potential by working with them to develop solutions to their own areas of concern.  It was a natural step to take this learning to a wider audience and hence I formed IC Transformations to provide business mentoring and coaching solutions.  I have worked with a range of clients from FTSE100, to third sector organisations, but I focus on supporting SMEs. I am also a business mentor with Renfrew Chamber of Commerce and a member of the Board of Trustees of Scottish Gymnastics.

Away from work I am married with three children and have a wide range of interests, but a particular love of sport, especially cricket and golf, and I enjoy music events.

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